How much does it cost to use and what do I get?
Each SMS query costs R2.00. In return you receive up to three SMS replies (or one
combined message depending on your handset) containing up to 8 different suppliers
of the product or service that you requested. You do not pay anything for the messages
you receive. Calls to the call centre on 082 286 7000 are charged at standard VAS
rates. You also do not pay for any SMS messages you receive. USSD will cost you
R2 per minute. You do not pay anything for the messages you receive. Using our website
www.34600.co.za is free!
How does it work? How are the results sorted; who determines which numbers
come first?
When you search for something on iFIND 34600, whether by SMS, USSD, Internet or
using the call centre, the iFIND 34600 search engine sorts through the iFIND advertiser
database looking for relevant keywords. It finds the listings that have the relevant
keywords and uses a complex algorithm containing keyword relevance, distance, listing,
and advertiser status, to compile a prioritized list of the most relevant companies.
This list is then returned to the user in up to three SMS replies.
How long do I have to wait for the information?
The results are available within seconds of the request having been received at
iFIND 34600. However, there are a number of factors that influence the actual receipt
and delivery of SMS messages generally including how busy the networks are and other
network related constraints. Our research has indicated that results are received
within a minute of the query being sent to iFIND 34600.
Will iFIND 34600 work on my mobile phone or handheld device?
If your mobile phone is able to receive SMS messages (99% of phones still in use
in SA) iFIND will work. However, not all handsets are USSD capable. Please check
with your network provider to see if your specific handset is.
Does iFIND 34600 know where I am sending my query from?
Currently only the Vodacom network is capable of providing handset location information
to iFIND. If a Vodacom subscriber sends in a query without specifying a location,
by default the location of the handset is used for the relevancy search. This information
is provided to iFIND in the form of latitude and longitude and not an actual location
name. iFIND 34600 then plots the location on a map (visible to the call centre operator)
and then assists the user to find the most relevant suppliers.
Will my location information be available to others?
Your location information will not be used for any other purpose than to provide
you with information from the iFIND 34600 service.
Does iFIND 34600 work everywhere; can I find pizza in Cape Town or biltong
in Barberton?
Generally, yes. We have gone to great lengths to ensure that our database is current,
accurate and relevant. We are dependent on the companies that subscribe to the service
to provide accurate information relating to the products and services that they
provide. We are convinced that as time goes on, iFIND 34600 will become more and
more accurate as both users and advertisers discover the benefits.
Is iFIND 34600 available on all the networks?
Yes, it is available on Vodacom, MTN, CellC and Telkom.
Do other languages work on iFIND 34600?
Initially only English will be used. Some words like "biltong" and "spaza" are so
popular that they will in all probability be included by many advertisers in their
keywords. Translation modules are planned for the future depending on the feedback
we get from both users and advertisers.
What if I make a spelling mistake?
The iFIND 34600 search engine has been developed specifically to be robust enough
to take care of common spelling mistakes. In all probability it will recognise your
mistake and return the correct results anyway. If not, phone our call centre on
082 286 7000 for assistance.
Can I use my free SMS messages for iFIND 34600?
Unfortunately not at this stage. Limitations in the cellular networks do not allow
us to accept messages from bundled SMS packages.
What can I find using iFIND 34600?
Anything you would expect to find in a directory service. From accommodation to
movies, electricians and plumbers to acting classes or scuba diving lessons.
What different listing options are available?
How much does it cost to list my business?
What company information is included in my listing profile?
Each advertising profile features a 150 word company description, your company logo,
banner ad copy, contact information and up to three unique website links.
How do I update my profile?
Please log into your account with your user name and password. When you log in you
are redirected to the edit my [profile page where you are able to enter your company
profile information or make edits to your current profile. The profile section is
limited to approximately 750 words. When you have finalized your profile information,
press the submit button to save the information. All the the changes will dynamically
display but , you will have to open a new browser to see the new profile. The profile
section provides you with an opportunity to communicate a compelling value proposition
to directory visitors.
How do I upload or change my logo? (Werner?)
Our directories allocate a 100x50 pixel space for a logo in a JPG format. If you
need to edit your logo, you can use an editing program, such as Photoshop, Infranview
or MS Paint. After your logo is sized to fit the requirements, make sure to save
it as a JPG file by selecting "save as" in the file menu and then changing the "file
type" to JPG.
How do I update my website link?
Please log into your account using your user name and password. Click on the "contact
info" tab and you will see a section for your website address. Please add or modify
your URL link to the appropriate web page.
How do I set up my advertisement and establish my account?
Visit the advertisement set-up page to learn about how to create your advertisement
and establish your account.
What company information is included in an advertising profile?
Each advertising profile features a 750-word company description, your company logo,
banner ad copy, contact information and up to three unique website links.
How do I set up a landing page so I can track the click-throughs on my end?
You can track your business directory results by adding "?referrer=iFIND" at the
end of your URL. For example, if your normal destination URL is "http://www.yourcompany.com/products".
Simply turn that into "http://www.yourcompany.com/products?referrer=iFIND". If you
have multiple listings with IFind, you can set the source to refer to each individual
campaign enabling you to uniquely identify the campaign from which the visitor came.
The click-through information will match the information that you find in the IFind
Campaign Center.
How do I access my account?
Click on advertiser login to access your account.
I entered my username and password. Why am I unable to login?
The username and password are distributed to you in your welcome e-mail immediately
after you subscribe to the service. Your username and password are case sensitive.
If you have forgotten your password, please submit your email address in the designated
space and press enter. You will receive an email indicating your correct username
and password. If you continue to have issues, please contact the customer service
department.
How do I change my username and password?
Click on advertiser login to access your account using your current username and
password. Click on the "contact info" tab and you will see a section for your user
name and password. Please add or modify your username and password in the fields
provided.
How do I report bugs or errors?
If you find a bug or error in the system, please contact our customer service team
using our contact us page.
Which browsers are supported within the iFIND directory?
iFIND supports a broad range of Internet browsers, reaching approximately 95% of
all Internet users.
I want to register my company, but I don't see the appropriate category or
region. What can I do?
Please contact our marketing team using the contact us page on our website to suggest
a new city or category to add to our list of directories.
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